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OUR SHIPPING POLICY

We ship domestically using UPS Ground which typically leaves our facility in 1-3 business days after your order is placed. If you need express shipping, please select UPS 2nd Day or UPS 3 Day Select upon check out.

You should receive a shipping notification with tracking information once your order leaves our fulfillment center. 

Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes may not be reflected in your shipping confirmation email.

Once shipped, an order's tracking information is outside of our control. Please note: We cannot replace missing or stolen packages. 

 

We DO NOT offer international shipping. We will collect and remit sales tax for states as required by law.

OUR RETURN POLICY

We want to provide you with the best experience possible, so we take customer satisfaction very seriously.

 

Mixtape Candles, LLC assumes no liability for any issues with finished products. At Mixtape Candles, LLC, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery. 

 

You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.  We do not do exchanges at this time.

 

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at hello@mixtapecandles.com for further details.

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